Privacy Policy

Effective Date: January 1, 2024

Exile ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure it remains secure.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information to improve our services and provide you with the best experience possible. The information we collect includes:

a. Information You Provide to Us

• Account Information:
  When you sign up, we collect your name, email address, password, and any other details necessary for creating your account.
• Profile Information:
  Additional details you provide when completing your profile, including contact information and preferences.
• Payment Information:
  Billing information necessary for processing bookings and transactions.
• Accommodation Details:
  If you list a property on our platform, we collect information about your property, amenities, pricing, and availability.
• Booking Information:
  Details related to your bookings, including dates, preferences, and special requests.
• Communication:
  Information you provide when contacting us or communicating with hosts/guests through our platform.

b. Information We Collect Automatically

• Usage Data:
  Details about how you use our services, including pages visited, features accessed, and actions taken.
• Device Information:
  Your device type, operating system, browser type, and IP address.
• Location Data:
  With your consent, we may collect precise or approximate location data to provide location-based services.
• Cookies and Tracking Technologies:
  We use cookies and similar technologies to analyze usage patterns, remember your preferences, and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Services:
  Process bookings, facilitate payments, and enable communication between hosts and guests.
• To Personalize Your Experience:
  Customize content and recommendations based on your preferences and past interactions.
• To Improve Our Platform:
  Analyze usage data and feedback to enhance functionality and user experience.
• To Communicate with You:
  Send booking confirmations, updates, support responses, and promotional materials (where permitted).
• To Ensure Safety and Security:
  Verify identity, prevent fraud, and protect the safety of our users.
• For Legal and Compliance Purposes:
  Comply with applicable laws, regulations, and resolve disputes.

3. Sharing Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

• With Hosts and Guests:
  To facilitate bookings and communication between parties involved in a transaction.
• With Service Providers:
  Third parties that help us operate our business (payment processors, cloud hosting providers, customer support services).
• For Legal Reasons:
  To comply with legal obligations, enforce our terms, protect our rights, or respond to valid legal requests.
• With Your Consent:
  When you have explicitly agreed to the sharing of your information.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction:
  Request access to your data or correct inaccuracies.
• Data Portability:
  Request a copy of your data in a structured, machine-readable format.
• Deletion:
  Request the deletion of your personal data, subject to legal and legitimate business requirements.
• Opt-Out:
  Control your communication preferences and opt-out of marketing communications.
• Withdraw Consent:
  Where processing is based on consent, withdraw that consent at any time.

To exercise your rights, contact us at privacy@exile.com.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information. These include encryption, access controls, and regular security assessments. However, no system is entirely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When determining retention periods, we consider the type of information, the purpose for which it's used, and legal requirements.

7. International Transfers

Your information may be stored and processed in countries other than your country of residence. By using our services, you consent to the transfer of information to countries that may have different data protection rules.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. We will notify you of significant changes through our website or email. Updates will be posted on this page with a revised "Effective Date."

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@exile.com
Address: Exile Headquarters, 123 Accommodation Street, Tech City, TC 12345

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By using our services, you acknowledge that you have read and understood this Privacy Policy.